FAQ

Yes! We are committed to using natural, renewable ingredients like coconut wax and beeswax, and our packaging is plastic-free. We also choose phthalate-free fragrances for cleaner air and peace of mind. From sourcing to packaging, we aim to make choices that are kind to the environment.

Burn time can vary depending on the size of the candle. For example:

• 3.6oz candles: Approx. 20-25 hours of burn time.
• 7oz candles: Approx. 40-45 hours of burn time.
• 12oz candles: Approx. 70-75 hrs

Each candle’s burn time may differ based on environmental and candle care factors, so please use it as a general guide.

Right now, we do not offer gift wrapping or special labels.

Yes, we offer local pickup in Tinley Park, IL. Choose the "Local Pickup" option at checkout, and we’ll email you when your order is ready to be picked up.

Because each candle is crafted with care, all sales are final. However, if your order arrives damaged or defective, please reach out to us within 7 days of delivery, and we’ll be happy to offer a replacement or store credit.

DO NOT burn your candle if the vessel is damaged!

We offer a variety of scents, inspired by nature and mindfulness. From fresh citrus and calming florals to grounding woods and warm spices, there’s something to match every mood and are perfect for every season. Explore our signature collections for a full list of our current offerings!

Yes, we offer wholesale pricing for businesses! Contact us at hello@sprigandflame.com to learn more about our wholesale options or visit our Faire Shop.

We aim to process and ship orders within 3–5 business days. Delivery times depend on your location, but most orders arrive within 3–7 business days after shipping. You’ll receive a tracking number once your order has shipped.

While our candles are made with non-toxic ingredients, we recommend being cautious when burning any candle around pets. Always ensure proper ventilation, and avoid leaving candles unattended, especially around animals that might be curious about the flame.

At this moment, we do not ship internationally through our website. we do however ship internationally through our Etsy shop!

Right now we do not make custom candles, but we do offer Candle Making Workshops locally where you can create your own candle. check out our Event page for local events!

Yes! Natural waxes such as beeswax can sometimes develop small cracks as they cool, even after resmoothing the top with a heat gun due to beeswax being a harder wax that shrinks as it cools. This is purely cosmetic and won’t affect how your candle burns.

It is most likely the wick needs to be trimmed. a wood wick should be trimmed to 1/8" before lighting. Refer to the Candle Care page for proper trimming techniques.

Yes! To ensure that your candle doesn't tunnel, use the first burn principle. Candles have memories when it comes to melting. Tunneling happens when a candle isn't burned long enough to melt to the edge of the container, so in turn, the next time you light your candle, the wax will only melt to where it melted last. On the first burn, you should let your candle burn for at least 2-3 hours (4hrs for larger candles) or until the melt pool reaches the edge or close enough to the edge. DO NOT burn your candle for longer than 4 hours though because that will cause it to smoke and soot and become too hot. Extinguish and let it fully solidify before trimming the wick and relighting.

Yes! Trimming your wick helps your candle to burn longer overall. Wood wicks can be finicky, but have so many benefits. an untrimmed wick can produce too big of a flame, candle to keep burning out, and soot. With proper care a wood wick should burn longer and not soot. Follow the link to learn how to trim a wick before burning!

Please refer to the Candle Care tab